Home / Care, Coverage & Policies
Jewelry without stones or with diamonds, rubies, or sapphires are suitable for everyday wear, though not invincible- so please take caution to avoid hard knocks, strenuous activities, or harsh chemicals.
Jewelry containing more fragile stones that rank below 8 on the moh’s scale (for example emeralds, tourmaline, opals, and garnets) require a higher degree of caution when wearing.
Lotions, perfumes, and soaps can tarnish and dull your jewelry.
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To clean your jewelry, an old toothbrush and dishsoap under running water will do the trick.
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For beaded necklaces (like pearls) or pieces with micromosaic glass, please refrain from getting it wet.
To protect your valuable jewelry investments, we recommend Insuring your high-value pieces. You can reach out to your homeowners or renters insurance provider as they usually offer the opportunity to include a Valuable Personal Property rider to your existing policy. Typically, providing proof of purchase should be sufficient to meet their insurance requirements.
Premade pieces
If you are unsatisfied for any reason with a premade piece, you will be offered a full refund if notified and sent back within 10 days of receiving the order, as long as the piece has no signs of wear. In this case, shipping costs back to the original address are the responsibility of the customer.
Pieces exempt from this exchange policy are resized rings or customized designs.
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Jewelry purchased through my stockists have their own return policies. Please consult them for more information.
Custom Pieces
All bespoke orders are final sale, unless the piece is found to be structurally faulty within 30 days of purchase.
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Evangeline Jewelry retains the right to photograph and share images of the commissioned work for portfolio and promotional purposes.
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Refunds do not transfer intellectual property or copyright in the work to the client.
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Client-Supplied Gemstones:
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Evangeline Jewelry welcomes the opportunity to incorporate your personal gemstones into custom designs. For gemstones that are unusually soft, high-risk, or otherwise unsuitable for the intended design, the artist may decline the order to ensure the integrity and safety of the final piece. Please note the following:
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Evaluation and Approval: All client-supplied stones are subject to evaluation to ensure they meet the necessary criteria for the intended design. This assessment is conducted at our discretion.
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Liability: While we take all reasonable precautions to protect your materials, Evangeline Jewelry is not liable for any loss, theft, or damage to client-supplied gemstones during the design and creation process.
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Design Ownership: The design created incorporating your gemstone remains the intellectual property of Evangeline Jewelry. We retain the right to photograph and share images of the completed piece for portfolio and promotional purposes.
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